I’m a Dark Souls fan. I own all the games in the franchise including Demon’s Souls. So of course I purchased Bloodborne. There was never an option to not purchase that game. Same genre. Same developer. Of course I bought it. Now I didn’t buy it at release because I didn’t have time to play it then. I purchased it new as a physical copy for $20. Of course before I actually opened the game but after the return date passed, they put it on sale on PSN with all the DLC included for the same price in a flash sale. I was disappointed but not at all angry. I honestly have no interest in the DLC. I’ve purchased the vanilla version of every game in the franchise and I’ve never purchased any of the DLC. I just want to beat the final boss, see one of the endings and move on with my life. That’s actually how I play most games and I don’t think there’s anything wrong with that. It’s my money and my time. I purchased the game new, thus supported the developer. I purchased the physical copy of the game, thus supporting physical businesses and not allowing SONY to believe that it’s acceptable to charge the same price for a digital copy of a game as a physical, because it’s not. I just wanted the base game and that’s what I purchased. Honestly Bloodborne is an amazing game. I won’t say it’s better than Dark Souls but I absolutely enjoyed every minute of it. It’s just too bad I’ll probably never get to finish it because technology and bad coding practices screwed me over.
One of the biggest selling points of PlayStation Plus has always been “the cloud”. You are promised the ability to save your files online and then the ability to access them anywhere in the world. I never really liked the cloud. I keep saves of games I’ve beaten on there but I never really used it for anything important before Bloodborne. I’m an American with an American PSN account, but I don’t live in the United States. Now the first problem that new technologies have created for me is of course region locks. This most disagreeable, fascist, and just plain terrible practice has cost me so much money that I shouldn’t have had to spend. Every time I want to buy a physical copy of a game I have to import it from the US. That means that whatever you pay for a game, I have to pay plus the cost of shipping overseas. The reason for this is quite stupid. They always sell these new consoles/games today as being region free but that’s a half truth. The DLC is still region locked even if the discs aren’t. That means that because I have an American account, if I purchase an Asian copy of a game I will never be able to use the DLC on my main account because you can’t change account regions or have multiple regions tied to a single account. Now usually this doesn’t actually end up mattering because most games today get an English translation sold here in Asia and rarely do I buy DLC. But I still don’t tend to buy games here in Asia and instead import them because now every game ends up having some form of DLC one way or another and because of the region locks on DLC I’m required to have an American copy or run two separate accounts which I just won’t do because it’s a multiplayer nightmare to try to get all your friends worldwide to add and keep track of two different accounts for the same person. Especially when meeting randoms online. Also trophies.
Region locked DLC is the reason I don’t own Nioh yet. I want a physical copy and I got all the alpha and beta free DLC. But the only way I can access that DLC is buy having an American copy. Yes I could purchase a digital version of the game, but I don’t like digital copies. Nor will I over pay for my games. When it comes to release day games, which I rarely buy, it’s no problem to go digital because the price will be the same. Of course assuming I don’t want the special edition physical swag. Looking at you Horizon: Zero Dawn. But when I don’t care about getting a game on release it really comes down to price. 100% of the time the physical price of games is lower than the digital price after the initial release window. And if you have an Amazon prime account the physical price is lower at release as well. In less than six months Nioh will have dropped to $30 for a physical copy. Other than in a possible flash sale, which may never come, the PSN store price will still be at $59.99. I will not pay $60 for a game I can get for $30 as a physical copy. Now of course I have to take shipping overseas into account, but all that means is that I have to wait till a bunch of games I want are all on sale at the same time so I can bulk ship them and try to recoup/justify the cost of shipping overseas. That’s the reason I end up buying so many games on Black Friday. It justifies the cost of shipping. Now if SONY would just choose to sell digital games at fair market value, I wouldn’t have this problem outside of special edition physical swag scenarios. But they just won’t price software fairly. So here we are. But I have digressed quite a bit so let’s get back to Bloodborne.
The reason me not living in the United States is important is because I recently went to visit my family in the US. While I was there I decided to play Bloodborne on my cousin’s PS4. This was the worst gaming mistake I’ve made this gen. My cousin has a digital copy of Bloodborne and told me that I could play while I was visiting. I did everything correctly so that I could reap the benefits of the promised new conveniences of new gen gaming technology. I saved my Bloodborne file on the cloud. Now I can’t actually tell you how many hours I had put into the game at this point because save files showing you that information seems to no longer be a default standard in game production. Some games will still tell you in game but many won’t. All I can tell you is that I was above level sixty and that I had defeated Shadow of Yharnam and was near the boss door for Rom the Vacuous Spider. I went to my cousin’s PS4 and logged into my account. I downloaded my save file from the cloud, which I’m allowed to do because I’m a PlayStation Plus subscriber. I played my Bloodborne save file on my account with my cousin’s digital copy of the game because you are able to play games owned by other accounts on the same console. By the end of my visit I had beaten Rom and gotten all the way to Yahar’gul Chapel. I saved my file back to the cloud. Here’s where I first started to notice things were fishy but I didn’t go with my gut for some reason and trusted a combination of SONY’s new saving system and what used to be considered common sense.
On the PS3 when you save anything to either the cloud or the console you can create multiple save files and copies of any one save file for any game. I used to do this all the time with RPGs. I would create multiple saves at various points and keep all of them. We have lost this luxury with the PS4. In order to save my file from my cousin’s PS4 I was forced to overwrite the file I already had saved in the cloud. I don’t know why this is now the case, but on the PS3 I could have kept both files simultaneously. I reluctantly accepted the overwrite because I had made so much progress during my trip. When I got home, I went to pull the save off my cloud storage and again I was forced to overwrite my console save instead of having both at the same time. I don’t know why I didn’t back up the original on a usb drive. I don’t know why I trusted SONY or any company for that matter to not screw me over because empirical evidence and statistics shows that they always will. But I agreed to the overwrite anyway believing that things would work the way they’re supposed to in a sensible gaming scenario. Boy was I wrong.
I was ready for my next Bloodborne session and had gotten a friend to agree to login in order to help me with the next area. I was met with a rude awakening. I could not load my save. Instead I was given a message saying that I couldn’t use my save until I downloaded the Old Hunter’s DLC. I didn’t know why at the time. I didn’t have the DLC and I had no interest in buying it. What I found out later was that my cousin had/has the DLC on his console and his PS4 laced my save file as a DLC version even though I hadn’t actually accessed any DLC content while I was playing on his console. Due to lazy coding on the part for From Software, the game would not load up without the DLC being present on the console once a trace of the DLC’s presence had added itself to my save. Not using the DLC was irrelevant to the situation. Essentially my save acquired a hidden virus that can’t be cured. And to top it all off, because of SONY’s decision to no longer allow multiple saves I didn’t even have my old save from before I went to visit my cousin.
More than 70 levels of gameplay trapped behind a pay wall that costs as much as I paid for the vanilla game. If you read my blog regularly then you know I don’t do paid DLC except in very rare and very specific situations. You also probably know that the only thing I’m less willing to compromise than my beliefs about how gaming should work is my price points. I paid $20 for Bloodborne because that’s the price I chose to pay long before I bought it. The DLC costs $20. There is no way that I will pay literally a 100% markup just to finish the base game I already paid for. And even if I did purchase the DLC, I honestly wouldn’t play it. I’m not interested in playing it. I just want to finish the base game as I have with all the Souls games (excluding DS3 which I own but haven’t played yet). It goes against just about everything I stand for to pay $20 for this DLC.
I’ve tried multiple fixes. I uninstalled and reinstalled the licenses multiple times. I disconnected my internet and tried to play offline. Nothing works. The one thing I tried that seemed to work was logging into my cousin’s account on my console and downloading the game and DLC. I believed this would solve the problem because I had played the game on my account on his console just a week prior. I’ve also played numerous games owned by other accounts than the currently logged in one on various PS4s. But when I tried to run the digital copy of Bloodborne from my cousin’s library on my account the content was locked. I’ve literally never seen that happen before. But what did work was when I put my physical copy in the console and ran it. It used the permissions from my copy to run the game and still made use of the DLC from my cousin’s account. Together I was able to play my save file. This was a grand day. I was extremely happy. I thought everything was back to normal. And I still had no plans to play the DLC even with access to it. I just wanted to finish the game. I played a bit and then inevitably had to stop because life is a thing. I went on to play other games both physical and digital over the days following. Then when I went back to play Bloodborne, once again with the same friend coming in to help me, the save wouldn’t load again. I cannot think of any reason why it just stopped working. But I didn’t lose faith. I deleted all the content from my console again and re-downloaded the game from my cousin’s account believing I would get the same results. This time it didn’t work and I can’t even begin to explain why.
This whole situation really hurts me. I’m a loyal gamer. I’ve never purchased a single used game for my PS4 or really any console except for one time when Gamestop conned me into purchasing a used copy of Mirror’s Edge on XBOX 360. I’ve never hacked any of the many consoles I’ve owned over the years or pirated a single game for any of them. I do my best to support the industry even though I often don’t agree with a lot of the decisions made by companies today. But there’s just no way that I can be ok with this outcome. I am not going to pay $20 to finish a game that I purchased new and have already put probably more than 50 hours into. I shouldn’t have to do that. I’m not gonna start over either because that’s no less of an unacceptable concession that I shouldn’t have to make. I haven’t done anything wrong. I purchased a game and I just want to finish that game. I feel that I’m not over-asking by making that request. I’ve tried to contact From Software (developer), Japan Studio (publisher), and SONY (console distributor) multiple times through multiple platforms, but all three companies have ignored me. From Software and Japan Studio don’t even have a means to contact them on their respective websites. They literally link you to SONY’s support page which is no more helpful. They don’t even take emails anymore, which is really odd in my opinion. I finally was able to get a response from @AskPlayStation on Twitter and all they told me was use the live chat. I had to work around the time change between USA and Asia to try to contact the live chat support. Then when I finally managed to do that they have the nerve to tell me the live chat is region locked. What the hell is that!? Why would you region lock customer support? While I’m logged in with a USA account no less. Then when I explained that the live chat wouldn’t work for me because of my location to @AskPlayStation they had the nerve to tell me to call them. Because I’m going to place an international call to a company that clearly doesn’t handle customer service well that will end up costing me more than the DLC. The whole situation stinks.
I don’t have some grand argument here or opinion on some important current event. This is just a plain despicable situation brought on by modern DRM practices and bad coding. From Software and Studio Japan are both companies that I have always respected up until now, but if I can’t finish this game with this save file for a total of less than five additional dollars (the largest concession/compromise I’d be willing to make) then I think I might just be done with both companies. That’s not something I want to do. But I believe in the rights of consumers and this is blatantly wrong.