Starlink: Battle for Atlas Editions Matter

A couple months ago, I published a review of my first hours playing Starlink: Battle for Atlas. While I stand by the views expressed in that review, it has come to my attention that it may have been misleading due to information that I was not aware of at the time of writing. So don’t consider this post a retraction of that review but rather a clarification of some specific points.

I praised Starlink and continue to do so. It’s a phenomenal game that I never put down feeling disappointed. But having done more research and now finished the game, my perspective has been altered, or more appropriately refined, slightly. Every play session I had, in the 30 hours it took me to complete the game, was enjoyable. Whenever I stopped playing, I was excited to play it again as soon as possible. While I was playing it, I always felt like there was a lot of content, albeit much of it was repetitive a la the No Man’s Sky formula. It definitely feels like a large amount of fulfilling content tied to a story I found interesting, until I reached the end, which was surprisingly abrupt, even though it was after almost 30 hours of play. While the gameplay can get repetitive due to the farming and planetary take over mechanics inherent to the game/genre, I still think it’s a great overall experience that appeals to players looking for games like No Man’s Sky with more direction. What I was not aware of though is how vastly different my gameplay experience was to that of other players. More specifically to players who don’t also have the Digital Deluxe version of the game.

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The review copy of Starlink I received wass the digital deluxe edition on Switch. When I first started the game, I was under the impression that most of the content I had access to was available to all players with the exception of StarFox related content for PS4 and XB1 players. What I learned after already playing 20 hours was that this was/is completely false. Apparently anyone who didn’t buy the digital deluxe edition is playing a completely different game than I did.

My version of the game gives me full, unadulterated access to 10 pilots, 6 ships, 15 weapons (not including the default Arwing lasers), and all the StarFox story content. All ships, including the Arwing, all weapons, and all pilots can be used interchangeably in real time for every single portion of the game. You can even play the StarFox missions without using StarFox. Every pilot, weapon, and ship has independent experience points and can be mastered through use. Each pilot has special abilities and attacks that are useful in specific situations. Each weapon and ship can be modded with four to five mods that drastically affect performance. You can have up to three saved loadouts that can be hot swapped in the menu screen whenever you want, including mid battle. I had full control of my gameplay experience. I could tailor my loadout(s) for each individual enemy to be perfectly suited to take them down.

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I needed a ridiculous amount of experience to max out everything, which I didn’t end up doing due to a lack of content, so I was never needlessly gaining XP. The RPG elements of the game were a critical part of my gameplay experience and added to the diversity and strategy of playing the game. For me, Starlink was a robust, multifaceted space fighter shooting game with RPG elements, a solid plot concerning several playable characters, and an arsenal of weapons at my disposal. I do think it was ultimately too short for the amount of pilots, ships, and weapons available though. But this wass not the game many people appear to be playing.

Something that needs to be noted about my version of Starlink is that the content is all seamless. When I was playing the game, I couldn’t tell what was vanilla content and what was deluxe edition content. There are no content walls. There are no purchase this to unlock this moments. There are no separate menus for DLC content. The story doesn’t break apart for each character. The cutscenes aren’t broken up between different characters. Everything in the game seems like it should be there and the game would suffer if any part was removed. Even StarFox content has been almost perfectly weaved into the rest of the game. Other than the differing art style, the characters appear in basically all the group cut scenes, as do all the other pilots. So I honestly can’t even imagine what this game would look like without all these pilots present. Yet this is apparently how the game is for everyone else.

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I had assumed that everyone had access to all the weapons and ships but that some of the pilots may be in the story but not playable without those specific toys. What I have come to learn is that actually nothing is available to vanilla physical edition players except the toys that came with their version. Even worse is the fact that the XB1 and PS4 physical starter packs come with less content than the Switch starter pack for the same price, due to the lack of StarFox.

The Switch physical starter pack comes with two pilots, two ships, and three weapons (not including the built in lasers on the Arwing that don’t take XP to get stronger). The XB1 and PS4 versions only come with one pilot, one ship, and three weapons, don’t have StarFox pilot or content, and don’t have a built in default weapon on the ship. All additional pilots, weapons, and ships have to be purchased separately for all versions. This is ridiculous. It’s literally all my fears for gaming brought to life. People have been making EA DLC jokes for years but this is the extreme version of that.

StarFox Starter Pack

Playing Starlink with only two pilots, three weapons, and one ship would be like paying $60 for Smash Bros and getting only two fighters, one map, and only hammers, hearts, and bombs as usable items with everything else being available as paid DLC. And these physical starter packs cost $75! That’s insane. Especially when you consider that for $60 you can get the vanilla digital edition and start with five ships, seven pilots, and 12 weapons. You are literally getting bent over by buying the physical edition. Expanding your arsenal of ships, pilots, and weapons is also considerably cheaper via DLC in digital form. You could probably buy a second digital deluxe edition of the game and have change left over with the amount of money you would spend buying all the content in physical form. For just $5 more than the physical starter pack you can get the digital deluxe edition and that’s without taking sales prices into account. As I write this, it’s currently $60 on the eshop.

I think this is a real problem. Not only for the game itself, but for the precedent it sets. This is more predatory than amiibo and that’s already bad to begin with. Not to mention the fact that this pricing scheme ruined the image of a perfectly good game that should have been in the running for Game of the Year. It definitely shouldn’t have won, but the digital deluxe edition would have been worthy of nomination if it was the standard edition.

Physical DLC

At first I didn’t understand why this game was being ignored. It was old news just a couple weeks after it released. I was having a blast playing it and I didn’t understand why no one else was even talking about it. Now I do. This is a phenomenal game that has everything I wanted from this genre, but the bulk of players are essentially playing a beta version of the game, and that sucks for the developers too. Their game was ruined by greed. And the gameplay experience is ruined for the players who don’t have all the content as well.

The difference in weapons, ships, and pilots is so severe that it’s honestly like playing a completely different game. For example, I have six ships. That means that in any battle I can have my ship blown up six times before it’s game over. I have never gotten a game over even though I played on hard. But if I only had one or two ships I would have been getting game overs constantly. I have 15 weapons to choose from with elemental properties, range properties, and ammo style properties. Some are rapid fire. Some are burst fire. Some are single fire. Some are short range. Some are long range. I have five different elemental types to choose from, all of which were required to solve certain puzzles along the way. I honestly can’t imagine playing the game without all these options. Elements matter. There are fire and ice type enemies. If you only have one fire weapon, one ice weapon, and nothing else, you are basically playing with one weapon against any fire or ice type enemy because using the enemy’s element powers them up.

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Of course people aren’t enjoying the game. They’re not getting to play the full game with the entire experience. Every character can max out each ship and weapon plus their skill tree. I’ve mastered some weapons with StarFox, no ships with anyone, and only managed to max out StarFox’s skill tree before finishing the game. But that’s because I played as all 10 pilots throughout the course of the game. Whenever I maxed out something with a specific pilot, I wouldn’t use it with that pilot anymore so that I never wasted any XP. If I was limited to only one pilot, one ship, and two weapons, I’d have  maxed out everything long before the end of the game and would have wasted tons of XP. It’s also important to note that every pilot has a skill that enhances all other pilots. That means that the more pilots you have the more benefits, which I did take advantage of with all 10 pilots, you get for the entire team.

I think this whole thing is a real shame and a scary look at the potential future of games distribution. Starlink: Battle for Atlas is a great game. I encourage everyone to buy it. It’s lots of fun and 30 hours of content isn’t terrible by today’s standards. But please make sure you buy the digital deluxe edition, otherwise you’re not only not getting the full game experience. You’re getting flat out conned into spending more money than you need to for not even a quarter of the experience you get with the digital deluxe edition. It’s a shame this game was ruined this way. It’s a shame most people won’t play it because of this system. And most of all it’s a shame that Ubisoft felt like this was an acceptable practice. I hope they patch it so that everyone can at least get the minimum number of pilots, weapons, and ships that the base digital version offers. Otherwise this is just highway robbery.

Again, I don’t retract my original soft review of the game. Everything I said in it was accurate and I do stand behind the game for its graphics, story, and gameplay. But I now have to qualify it by saying that I was speaking specifically about the digital deluxe edition and that’s the only version I endorse people to buy.

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Anthem Year Two

In recent months, we’ve seen a lot about the upcoming Anthem. Anthem is a shared world mech-shooter being developed by BioWare, who is of course under the umbrella of EA. The game was first announced at E3 2017 and was shown again at E3 this year in a big way. We think we know a lot about Anthem already. The marketing has been very good. The trailers are amazing. But a lot has also changed since it was first announced. When Anthem was first being talked about, it was being called BioWare’s take on Destiny. The studio drew the comparison themselves in certain interviews. Then the whole Star Wars: Battlefront II thing happened and EA has been trying to fix their image ever since. And they have made moves. They removed the loot box system from Star Wars: Battlefront II at launch and stated that though it would be re-added, it wouldn’t be as predatory as originally shown. They have done their best to move people away from the loot box conversation and announced that Battlefield V, being developed by the same studio as Star Wars: Battlefront II, DICE, wouldn’t have any loot boxes. So it’s hard to know exactly how Anthem will be now in the wake of all the bad press and changes EA has taken in response to recent mishaps.

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I am very hesitant about Anthem precisely because they’ve drawn comparisons to Destiny. If you read my blog normally and have for a long time, then you know I have very negative feelings about Destiny. I pre-ordered the physical limited edition and I have regretted it pretty much since the announcement of The Taken King expansion, which I never played. It angered and still angers me that I gave Bungie $100 before the game even released for them to provide me maybe half a story, some crappy raids, and then tell me I had to pay another $30 or more dollars to get some actual additional story content. But if I had waited, I would have been able to get all the content, old and new, for like $30. That pisses me off. And we’re not talking about something like The Witcher 3 where you get a full game that’s almost too full and then for another $25 you get like two more full games’ worth of content. That would have been acceptable. Destiny just screwed me over. I did not buy Destiny 2 and I haven’t purchased any other games from Bungie, Activision, or Blizzard since then. And I wasn’t really a fan of any of those companies before Destiny either so I was already taking a leap of faith, but I really enjoyed the Destiny beta so I decided to take the plunge. The last Bungie game I bought before Destiny was literally 10 years before with Halo II. It will probably be another 10 years before I even consider buying another game from them.

the witcher 3
Still the best there is.

That badly priced, content lacking experience is exactly what I’m afraid of happening with Anthem. By all rights I should just walk away now. But the trailers look so good. And I actually really do like BioWare. I haven’t played a single game by them I didn’t like. That includes Mass Effect: Andromeda, Dragon Age II, and Dragon Age: Inquisition. I wouldn’t say any of those are the best they’ve ever produced, but I consider all of those games and the others I’ve played by them to be fine titles. So I want to trust them. I want to play Anthem. But I don’t want to play another Destiny.

My issue with Destiny was not the gameplay. Mechanically, I thought it was excellent. It wasn’t the graphics. Visually I thought it was quite good, and I played it on PS3. My only real complaint, other than a number of unbalanced raid challenges which I consider forgivable, was the lack of fresh content for the price I paid. I don’t like replaying missions. I don’t like farming because of an unbalanced RNG rewards system. And I did not buy the game for PVP. I put a fair amount of time into the Crucible, but that’s not what I paid for. So I don’t have to consider that in my personal judgement of the game in terms of my satisfaction, or lack thereof, with it. This is not a review. I don’t have to be objective. I spent $100 of my hard earned money and didn’t get a full story experience. But I genuinely believe that if I had gotten all that year two content, as well as what I got in year one, for the $100 I spent, then I wouldn’t have left the game so unhappy.  If I had not supported the game from day one and waited it out like I do for most games then I wouldn’t even be writing this post right now. None of this is BioWare or EA’s fault. It has nothing to do with them. But the shared world shooter genre is spoiled for me because of that experience others like it such as The Division. Yet I still want to play Anthem based on what I’ve seen.

The Taken King

The problem with games like Destiny and presumably Anthem is that the player’s enjoyment of it is directly tied to the presence and influence of other players within the experience. That’s why we get conned into buying them day one. We take the risk of them dying if we wait and then we can’t really play them at all. The only thing worse than Destiny year one would have been Destiny year one with no other players. But this line of thinking gave me an idea.

Why do we play these games on their terms? Why do we let studios tell us when and how to enjoy games? It didn’t used to be that way. You used to be able to buy a game when you wanted and play it the way you wanted. You shaped and enjoyed the experience you chose to have. Why did we let that concept die? People will of course say that the nature of games has changed. What with daily challenges, special events, limited time offers, and pre-order bonus content, it seems impossible to play a game on your own terms and get the full experience. Then there’s of course the fear of missing out on the experience altogether. You don’t want to be left out and you don’t want to show up to the party after everyone else has already left. But what if we as a community chose not to be limited by these factors?

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What I’m about to say is all theoretical. It makes a number of assumptions about BioWare’s long term plans/actions for the game. It assumes the game does well overall from day one. And it assumes that extra content will actually be added over time like in Destiny and The Division. None of these assumptions have to be true. They are very likely based on empirical data from the last several years of gaming. But it’s quite possible they all end up being incorrect assumptions, in which case the entire concept I’m about to suggest would be a complete failure before it ever began. And to be clear, even if all these assumptions do end up being true, which I do believe will be the case, that still doesn’t mean that I believe what I have devised will actually come to fruition, because it relies heavily on the actions of other gamers which is never a recipe for success.

I propose a plan that I’d like to call simply Anthem Year Two. If we assume that there will be an official Anthem Year Two campaign, then that means we can assume that there will be Anthem Year Two content. And because this game is being published by EA, it’s fair to assume that this Year Two content will be at additional cost to the players unless you buy a full edition a la Destiny Year Two Legendary Edition. Again, waiting for year two means missing out on year one content while the bulk of other players are playing it. Now that doesn’t really matter as long as you have people to play with that are going through the year one content at the same time as you. This might be a limiting factor for PVP but that assumes you’re playing for PVP, which shouldn’t necessarily be the case when Anthem isn’t even being sold as a PVP game. In fact, it won’t even have PVP options at release. So let’s, at least for the purposes of argument, assume you’re playing Anthem for the campaign content and your only reason for buying day one is that you want to make sure you have people to play with when you’re playing the year one content and so on into year two. But what if instead of forcing ourselves to play year one content during year one, we as an organized community of gamers fabricated year one conditions in year two?

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Here is what I propose. What if instead of forcing ourselves to buy Anthem day one, a large group, as in hundreds to even thousands of players, collectively committed to waiting for year two to buy the game? Say a large community of gamers all pledged that they would collectively wait for the Anthem Year Two Legendary Edition release to drop to $30 and would buy it the day it hit that price. And assume they all stuck to their word. What is the limiting factor in this scenario? Other than the waiting time, will our gaming experience be hindered in any way? Not really, unless you count possible spoilers as an issue. We could get all the content for a good price and have people to play it with that all started on a level playing field because we all would have started at about the same time. Just a year after the game was released. Why doesn’t the gaming community ever do things like this? I’ve never heard of a large organized group of gamers actively waiting for the second year content of a cooperative multiplayer game to be released before purchasing. We could shape the entire experience, down to the price, to our liking and needs. We would fully control the situation and be guaranteed a fair amount of content from the start with no wait time to access it. Why wouldn’t we do this? Why haven’t we done this? There are already huge gaming communities for just about every online game. No Man’s Sky was a steaming pile of crap and it had entire self-formed governments organized by players. So why don’t we just take control of the situation? Not just with Anthem but with every game like this. The Division 2, Jump Force, and the list goes on. We simply need to decide to wait as a collective, decide when the wait is over, and that’s pretty much it. It’s little more than a gaming union that doesn’t charge dues. Am I crazy or are we just all inpatient children too lazy to put in a small amount of effort for a better, more affordable overall gaming experience?

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Bloodborne, Bane of My Souls

I’m a Dark Souls fan. I own all the games in the franchise including Demon’s Souls. So of course I purchased Bloodborne. There was never an option to not purchase that game. Same genre. Same developer. Of course I bought it. Now I didn’t buy it at release because I didn’t have time to play it then. I purchased it new as a physical copy for $20. Of course before I actually opened the game but after the return date passed, they put it on sale on PSN with all the DLC included for the same price in a flash sale. I was disappointed but not at all angry. I honestly have no interest in the DLC. I’ve purchased the vanilla version of every game in the franchise and I’ve never purchased any of the DLC. I just want to beat the final boss, see one of the endings and move on with my life. That’s actually how I play most games and I don’t think there’s anything wrong with that. It’s my money and my time. I purchased the game new, thus supported the developer. I purchased the physical copy of the game, thus supporting physical businesses and not allowing SONY to believe that it’s acceptable to charge the same price for a digital copy of a game as a physical, because it’s not. I just wanted the base game and that’s what I purchased. Honestly Bloodborne is an amazing game. I won’t say it’s better than Dark Souls but I absolutely enjoyed every minute of it. It’s just too bad I’ll probably never get to finish it because technology and bad coding practices screwed me over.

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One of the biggest selling points of PlayStation Plus has always been “the cloud”. You are promised the ability to save your files online and then the ability to access them anywhere in the world. I never really liked the cloud. I keep saves of games I’ve beaten on there but I never really used it for anything important before Bloodborne. I’m an American with an American PSN account, but I don’t live in the United States. Now the first problem that new technologies have created for me is of course region locks. This most disagreeable, fascist, and just plain terrible practice has cost me so much money that I shouldn’t have had to spend. Every time I want to buy a physical copy of a game I have to import it from the US. That means that whatever you pay for a game, I have to pay plus the cost of shipping overseas. The reason for this is quite stupid. They always sell these new consoles/games today as being region free but that’s a half truth. The DLC is still region locked even if the discs aren’t. That means that because I have an American account, if I purchase an Asian copy of a game I will never be able to use the DLC on my main account because you can’t change account regions or have multiple regions tied to a single account. Now usually this doesn’t actually end up mattering because most games today get an English translation sold here in Asia and rarely do I buy DLC. But I still don’t tend to buy games here in Asia and instead import them because now every game ends up having some form of DLC one way or another and because of the region locks on DLC I’m required to have an American copy or run two separate accounts which I just won’t do because it’s a multiplayer nightmare to try to get all your friends worldwide to add and keep track of two different accounts for the same person. Especially when meeting randoms online. Also trophies.

the cloud

Region locked DLC is the reason I don’t own Nioh yet. I want a physical copy and I got all the alpha and beta free DLC. But the only way I can access that DLC is buy having an American copy. Yes I could purchase a digital version of the game, but I don’t like digital copies. Nor will I over pay for my games. When it comes to release day games, which I rarely buy, it’s no problem to go digital because the price will be the same. Of course assuming I don’t want the special edition physical swag. Looking at you Horizon: Zero Dawn. But when I don’t care about getting a game on release it really comes down to price. 100% of the time the physical price of games is lower than the digital price after the initial release window. And if you have an Amazon prime account the physical price is lower at release as well. In less than six months Nioh will have dropped to $30 for a physical copy. Other than in a possible flash sale, which may never come, the PSN store price will still be at $59.99. I will not pay $60 for a game I can get for $30 as a physical copy. Now of course I have to take shipping overseas into account, but all that means is that I have to wait till a bunch of games I want are all on sale at the same time so I can bulk ship them and try to recoup/justify the cost of shipping overseas. That’s the reason I end up buying so many games on Black Friday. It justifies the cost of shipping. Now if SONY would just choose to sell digital games at fair market value, I wouldn’t have this problem outside of special edition physical swag scenarios. But they just won’t price software fairly. So here we are. But I have digressed quite a bit so let’s get back to Bloodborne.

The reason me not living in the United States is important is because I recently went to visit my family in the US. While I was there I decided to play Bloodborne on my cousin’s PS4. This was the worst gaming mistake I’ve made this gen. My cousin has a digital copy of Bloodborne and told me that I could play while I was visiting. I did everything correctly so that I could reap the benefits of the promised new conveniences of new gen gaming technology. I saved my Bloodborne file on the cloud. Now I can’t actually tell you how many hours I had put into the game at this point because save files showing you that information seems to no longer be a default standard in game production. Some games will still tell you in game but many won’t. All I can tell you is that I was above level sixty and that I had defeated Shadow of Yharnam and was near the boss door for Rom the Vacuous Spider. I went to my cousin’s PS4 and logged into my account. I downloaded my save file from the cloud, which I’m allowed to do because I’m a PlayStation Plus subscriber. I played my Bloodborne save file on my account with my cousin’s digital copy of the game because you are able to play games owned by other accounts on the same console. By the end of my visit I had beaten Rom and gotten all the way to Yahar’gul Chapel. I saved my file back to the cloud. Here’s where I first started to notice things were fishy but I didn’t go with my gut for some reason and trusted a combination of SONY’s new saving system and what used to be considered common sense.

Rom

On the PS3 when you save anything to either the cloud or the console you can create multiple save files and copies of any one save file for any game. I used to do this all the time with RPGs. I would create multiple saves at various points and keep all of them. We have lost this luxury with the PS4. In order to save my file from my cousin’s PS4 I was forced to overwrite the file I already had saved in the cloud. I don’t know why this is now the case, but on the PS3 I could have kept both files simultaneously. I reluctantly accepted the overwrite because I had made so much progress during my trip. When I got home, I went to pull the save off my cloud storage and again I was forced to overwrite my console save instead of having both at the same time. I don’t know why I didn’t back up the original on a usb drive. I don’t know why I trusted SONY or any company for that matter to not screw me over because empirical evidence and statistics shows that they always will. But I agreed to the overwrite anyway believing that things would work the way they’re supposed to in a sensible gaming scenario. Boy was I wrong.

I was ready for my next Bloodborne session and had gotten a friend to agree to login in order to help me with the next area. I was met with a rude awakening. I could not load my save. Instead I was given a message saying that I couldn’t use my save until I downloaded the Old Hunter’s DLC. I didn’t know why at the time. I didn’t have the DLC and I had no interest in buying it. What I found out later was that my cousin had/has the DLC on his console and his PS4 laced my save file as a DLC version even though I hadn’t actually accessed any DLC content while I was playing on his console. Due to lazy coding on the part for From Software, the game would not load up without the DLC being present on the console once a trace of the DLC’s presence had added itself to my save. Not using the DLC was irrelevant to the situation. Essentially my save acquired a hidden virus that can’t be cured. And to top it all off, because of SONY’s decision to no longer allow multiple saves I didn’t even have my old save from before I went to visit my cousin.

Can't Load Save

More than 70 levels of gameplay trapped behind a pay wall that costs as much as I paid for the vanilla game. If you read my blog regularly then you know I don’t do paid DLC except in very rare and very specific situations. You also probably know that the only thing I’m less willing to compromise than my beliefs about how gaming should work is my price points. I paid $20 for Bloodborne because that’s the price I chose to pay long before I bought it. The DLC costs $20. There is no way that I will pay literally a 100% markup just to finish the base game I already paid for. And even if I did purchase the DLC, I honestly wouldn’t play it. I’m not interested in playing it. I just want to finish the base game as I have with all the Souls games (excluding DS3 which I own but haven’t played yet). It goes against just about everything I stand for to pay $20 for this DLC.

I’ve tried multiple fixes. I uninstalled and reinstalled the licenses multiple times. I disconnected my internet and tried to play offline. Nothing works. The one thing I tried that seemed to work was logging into my cousin’s account on my console and downloading the game and DLC. I believed this would solve the problem because I had played the game on my account on his console just a week prior. I’ve also played numerous games owned by other accounts than the currently logged in one on various PS4s. But when I tried to run the digital copy of Bloodborne from my cousin’s library on my account the content was locked. I’ve literally never seen that happen before. But what did work was when I put my physical copy in the console and ran it. It used the permissions from my copy to run the game and still made use of the DLC from my cousin’s account. Together I was able to play my save file. This was a grand day. I was extremely happy. I thought everything was back to normal. And I still had no plans to play the DLC even with access to it. I just wanted to finish the game. I played a bit and then inevitably had to stop because life is a thing. I went on to play other games both physical and digital over the days following. Then when I went back to play Bloodborne, once again with the same friend coming in to help me, the save wouldn’t load again. I cannot think of any reason why it just stopped working. But I didn’t lose faith. I deleted all the content from my console again and re-downloaded the game from my cousin’s account believing I would get the same results. This time it didn’t work and I can’t even begin to explain why.

bloodborne dlc

This whole situation really hurts me. I’m a loyal gamer. I’ve never purchased a single used game for my PS4 or really any console except for one time when Gamestop conned me into purchasing a used copy of Mirror’s Edge on XBOX 360. I’ve never hacked any of the many consoles I’ve owned over the years or pirated a single game for any of them. I do my best to support the industry even though I often don’t agree with a lot of the decisions made by companies today. But there’s just no way that I can be ok with this outcome. I am not going to pay $20 to finish a game that I purchased new and have already put probably more than 50 hours into. I shouldn’t have to do that. I’m not gonna start over either because that’s no less of an unacceptable concession that I shouldn’t have to make. I haven’t done anything wrong. I purchased a game and I just want to finish that game. I feel that I’m not over-asking by making that request. I’ve tried to contact From Software (developer), Japan Studio (publisher), and SONY (console distributor) multiple times through multiple platforms, but all three companies have ignored me. From Software and Japan Studio don’t even have a means to contact them on their respective websites. They literally link you to SONY’s support page which is no more helpful. They don’t even take emails anymore, which is really odd in my opinion. I finally was able to get a response from @AskPlayStation on Twitter and all they told me was use the live chat. I had to work around the time change between USA and Asia to try to contact the live chat support. Then when I finally managed to do that they have the nerve to tell me the live chat is region locked. What the hell is that!? Why would you region lock customer support? While I’m logged in with a USA account no less. Then when I explained that the live chat wouldn’t work for me because of my location to @AskPlayStation they had the nerve to tell me to call them. Because I’m going to place an international call to a company that clearly doesn’t handle customer service well that will end up costing me more than the DLC. The whole situation stinks.

Ask PlayStation

I don’t have some grand argument here or opinion on some important current event. This is just a plain despicable situation brought on by modern DRM practices and bad coding. From Software and Studio Japan are both companies that I have always respected up until now, but if I can’t finish this game with this save file for a total of less than five additional dollars (the largest concession/compromise I’d be willing to make) then I think I might just be done with both companies. That’s not something I want to do. But I believe in the rights of consumers and this is blatantly wrong.

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