Let me start this post by clarifying that I have not personally played Helldivers 2. I have played Helldivers, which I absolutely hated. That’s actually why I have not picked up Helldivers 2, even though the reception, until recently, has been so good. There’s no playable demo, so I’m just expected to shell out for a sequel to a game I hated on word-of-mouth recommendation? It’s just not going to happen. But this isn’t a review for the game, or even a post about the gameplay, so none of that really matters. I want to talk specifically about the recent controversy over PlayStation trying to mandate linking PSN accounts to play the game on PC (Steam).
If you’re not up to speed on this issue, the short version is that when Helldivers 2 was released, players on Steam didn’t have to have a connected PSN account to play the game, even though it was published by PlayStation. Recently, PlayStation announced that linking a PSN account would become mandatory in the near future. Surprisingly, and I will discuss why this should be seen as a surprise later on in this post, this caused a massive shit storm. Not just for PlayStation, but also for Arrowhead Game Studios, the developer. The game went from overwhelmingly positive on Steam to overwhelmingly negative over the course of a week. Massive numbers of players began demanding refunds, which PlayStation and Valve agreed to honor, even for players that were past the normal 2-hour play rule. I can’t remember another game that shifted from such a strong position with such positive reception to such a negative position so quickly. Truly, this should be studied. But let’s look at some of the nuances of this situation.
Let the records show that this is not the first game that required people to link their PSN account to a Steam account. In fact, my Steam account, which is more than 10 years old, only exists because I was forced, by Valve, to link my PSN account to a Steam account to play a game on console. I was trying to play Portal 2 on PS3, and I couldn’t play it online without linking a Steam account. There was no massive outrage. People didn’t rally against the tyranny of Valve. In fact, many people defended Valve, calling it a great business decision. Here’s an old Reddit thread about it. Just check out some of the comments.
People will immediately say that the situation is entirely different. They’ll say that the Portal 2 thing happened at launch, while the Helldivers 2 announcement came three months into release. Except that’s not really true. PlayStation did announce this policy at least two months before the game launched. Don’t believe me? Here’s a Reddit post from 5 months ago on the official Helldivers 2 subreddit asking about the requirement listed on the Steam page. And no, it was not buried towards the bottom of the page in order to mislead people. It was, and continues to be, prominently placed in the support section just below controller support and just above language support, like that sort of information is for EVERY SINGLE GAME ON STEAM. If people chose not to read it, how is that PlayStation’s fault? What happened, as reported by Polygon, was that PlayStation didn’t require PSN account linking at launch because of a technical issue. That issue has now, supposedly, been solved, so they’re ready to enforce the PSN account requirement. But from the beginning, they were transparent in saying that Helldivers 2 on Steam would require a PSN account. The fact that people either didn’t read the not so fine print, or just blatantly ignored it, is not PlayStation’s fault. Nor is it really their problem. It does suck, but it’s inaccurate to say that PlayStation lied. Consumers being a combination of lazy and illiterate doesn’t make a corporation dishonest. PlayStation lies about shit all the time. The fact that people got angry when they told the truth is pretty funny and extremely ironic.
Let’s also not pretend that publishers making people link accounts to their games is anything new. There’s a reason I have an EA account. Mass Effect 3 and Mirror’s Edge, among other titles, forced me to link it on my PS3. I was also forced to login to EA every time I played Star Wars Jedi: Fallen Order on Epic Games Store. I have a WB account, because I was forced to make one to play modern Mortal Kombat titles. There was a time when every single Ubisoft game you bought on Steam required you to link a Ubisoft account. In fact, that still might even be the case. But I play all my PC Ubisoft games on Ubisoft Connect anyway, so I can’t even personally test it. Why is it suddenly a problem when the publisher just happens to be PlayStation? Again, I’m not saying what PlayStation is doing, or was trying to do, is a good thing. I’m just saying that it’s nothing out of the ordinary for the gaming industry. The fact that people are suddenly angry about it says way more about the players than it does PlayStation.
Other people will address the, in my opinion, much bigger issue of access being removed for many players, due to the country they live in. I’m a big proponent of region free gaming content. If you read this blog regularly, you know that I’ve written countless posts about the unfair treatment of gamers in different countries, based solely on where they happen to live. Just two weeks ago, I wrote a post about how I got screwed trying to play a physical copy of Unicorn Overlord on Nintendo Switch, because of region locked language options on the cartridges. Literally on the Helldivers 2 Steam page there’s a prominent notice that states “This game only supports Japanese language/voice for customers in Japan.” I am constantly getting screwed over by game sellers, like Fanatical, who I use a lot, because certain keys won’t activate here in Taiwan. Most recently this was the case with a preorder discount for Elden Ring: Shadow of the Erdtree. But nobody cares. People aren’t rallying to the aid of gamers getting screwed over in various ways due to their current location. Yet suddenly everyone is a political activist when it comes to Helldivers 2. Why is that the case?
Very simply, people in places like the USA and Western Europe don’t actually care about people in other countries getting screwed. What they care about is political grandstanding to strengthen their own agenda of not wanting to have to connect a PSN account to play a PC game. While I’m sure a number of players do have friends they play with regularly that will lose their access in this scenario, that’s not good ethics. It’s selfishness. Going to bat for your friends is a good thing, but it’s self-serving. It’s not a morally right decision. It’s not a political statement. It’s just you wanting things that make you happy.
I’m reminded of the Stellar Blade censorship controversy, which I refused to make a formal post about, because it’s a ridiculous non-issue. But I do think that a quote I read on Twitter about it is very relevant here. “If every time you go to bat about censorship, it’s to defend your right to ogle female characters or be racist, your position will continue to look sus by everyone on the outside.” I think that’s a very relevant quote in this Helldivers 2 situation. As a person who doesn’t play Helldivers 2, from the outside this doesn’t look like gamers rallying to a cause because it’s the right thing to do. It looks like a bunch of people whining about something that affects them personally that they otherwise wouldn’t give two thoughts about if they weren’t personally playing Helldivers 2. In other words, it looks sus.
Notice that I have sat here and written a blog post that’s more than three pages long about this issue. As I have for many issues in gaming over the years that haven’t personally affected me. Why? Because I have actual ethics and conviction about things like consumer rights in digital entertainment. For me, this is not an issue worth going to bat for. It might have been back on the PS3 when it first started. But consumers, myself included, didn’t feel the need to protest mandatory account linking. So I don’t see a problem with it now. Yes, many people living in countries that can’t make PSN accounts get screwed, but I think it’s odd that they were even allowed to buy the game to begin with.
Again, I have been denied the ability to purchase games, legally, because I live in Taiwan, countless times. If Valve and PlayStation knew that people would need a PSN account to play Helldivers 2 on Steam, which they did, as I have already discussed, why were people in these regions not blocked from buying the game to begin with? In general, I don’t know enough about region blocked content on Steam. I’m sure there are policies about it, but I haven’t encountered it enough times in my life to feel the need to research it past surface level. But the whole thing seems weird. And laying the blame solely on PlayStation seems like the easy way to deal with a much more nuanced conversation about region locked/blocked content, which, again, I have been complaining about for years. If I went to a GameStop and asked for a PS5 game and the clerk sold me a Switch game, would I get mad at Nintendo that the game won’t run on my PS5? No. I’d get mad at the GameStop for selling me a Switch game knowing that I was planning to play it on a PS5. So why aren’t people getting angry at Valve in this situation? They’re the ones running the store. They’re the ones who knowingly sold you a game you can’t play without a PSN account even though you like in a country where you can’t make one.
Instead of whining about a single game, let’s have the bigger conversation. I would love to see American and European gamers stand up and protest all region locked/blocked content in games. I would love to see real change on issues about DLC distribution by region, language access limitations in games, and predatory pricing by region. Again, Helldivers 2 doesn’t let people who want to play the game in Japanese do so if they live outside of Japan. But we’re not going to have those conversations at a macro level. Unless we’re talking about a specific popular game and sticking it to specially PlayStation or Nintendo, both Japanese companies, by the way, we’re not going to talk about these issues again until the next specific popular game affects the wrong people. In other words, it’s either apathy or blatant hypocrisy, as is tradition.
I would be remiss if I did not take the time to point out the irony of people complaining about corporate overstep in a game that’s very clearly a political satire about fascism touting catchphrases like “managed democracy.” You can’t make this stuff up. Insert comment about a lack of general media literacy here.
A friend of mine, who loves Helldivers 2, sent me a message recently that said “We won, but at what cost?” This was in reference to the fact that as of writing this post, PlayStation has publicly stated that they will not be forcing players to link a PSN account in order to continue playing Helldivers 2. Not that the 3rd-Party Account requirement is still listed in the support section of the Steam page, as it always has been. The gamers won this round! However, one of the most successful games of this year with one of the most positive communities and scores on Steam is now sitting at overwhelmingly negative and has probably lost any chance of being named Game of the Year at The Game Awards 2024. Though by the time this post is published, the Steam reviews might very well have changed back towards positive. At least slightly anyway. While that stuff doesn’t necessarily matter to gamers, it does affect the future of the franchise, and potentially the studio. Consider that this may have killed any chance of Helldivers 3 happening, if that’s something you care about. Consider that scores and awards factor into bonuses for developers, if that’s something you care about. There is a cost to activism, as there should be. I’m not saying that people shouldn’t protest and fight for what they believe is right. That’s one of the main reasons I started this blog a decade ago. But the real question is was this a battle worth fighting for and will the long-term outcomes resulting from it be a net positive or net negative for gamers? I don’t play Helldivers 2, so I won’t necessarily be affected either way. But history has shown us that when something changes for one studio or publisher, it often reverberates through the rest of the industry. We’ll just have to wait and see how it all plays out in the long run.